KE-R August 11 redlines.pdf (39 KB)

​Policy KE-R​ ​Adopted:​​June 11, 1987​ ​Revised:​​October 8, 2019, August __, 2026​ ​COMPLAINTS AND CONCERNS​ ​The following procedures shall apply in handling complaints under Policy KE.​¶​ ​A. Initial Complaints and Building or Department Level Review​ ​Complaints should be initiated by contacting the employee who has the direct​ ​relationship to the subject of the complaint. I​f the complaint concerns a School District​ ​employee that employee is the initial level of review. If the complaint concerns a school,​ ​the principal is the appropriate contact.​¶​ ​Review at this level is informal and should follow a discussion format. The complaint​ i​tself may be oral or in writing and should be resolved within a reasonable period of time​ i​n light of the circumstances. If complaint is not resolved satisfactorily or in a timely​ ​fashion, the Complainant may bring the matter before the supervisor at the building or​ ​department level for further discussion.​¶​ ​B.

District Level Review​¶​

​If a complaint is not resolved satisfactorily at the building or department level, the​ ​Complainant may bring the matter before the District’s appropriate leadership team​ ​member.​¶​ ​Such appeal shall be in writing, directed to the Area Superintendent (or other individual​ ​designated by the Superintendent), and shall specify the nature of the complaint,​ ​summarize efforts to resolve the complaint at the building or department level,​​the​ ​decision by the building or department, and the ground​(​s​)​​for the appeal.​​Written​ ​submissions shall not exceed five (5) pages.​​An appeal must be submitted within a​ ​reasonable period of time, usually within two weeks after the building or department​ ​action to address the complaint.​¶​ ​Grounds for appeal shall be limited to:​​¶​ ​●​ ​Procedural irregularity that affected the outcome of the matter;​​¶​ ​●​ ​New evidence that was not reasonably available at the time the determination​ ​was made, that could affect the outcome of the matter; and,​​¶​ ​●​ ​A conflict of interest or bias for or against the parties that affected the outcome​

​of the matter.​¶​

​Upon receipt of an appeal, the School District Administrator shall gather information​ ​from the supervisor of the building or department, and may also request a written​ ​statement of the decision. Relevant and nonconfidential information shall be shared​ ​with Complainant who shall be allowed to provide written information and​ ​documentation to the District Administrator. The Administrator shall offer a meeting​ ​with the Complainant, during which Complainant may present information in support of​ ​Complainant’s position.​¶​ ​The administrator shall issue a written notification to Complainant of the final decision.​ ​The response should be sent within a reasonable period of time, generally within twenty​ ​(20) calendar days of receiving the appeal, unless additional time is needed.​​¶​ ​C.

Superintendent​¶​

​If a complaint is not resolved satisfactorily at the district level, the Complainant may​ ​appeal to the Superintendent. Such appeal shall be in writing and shall include a​ ​statement of the complaint, the decisions of the district level administrator and the​ ​supervisor, and a statement of the reasons for the appeal. This appeal must be​ ​submitted within ten (10) working days after receipt of the decision of the district level​ ​administrator.​¶​ ​The Superintendent or designee shall review the prior decisions and records and, at​ ​their discretion, may permit the Complainant or the District to present further​ i​nformation. Within ten working days after completion of this process, unless additional​ ​time is needed, the Superintendent or designee shall render a written decision and​ ​provide a copy to Complainant. This decision shall be final unless the Board of​ ​Education accepts the matter for review.​ ​D.

Board of Education​¶​

​If a Complainant believes the Superintendent’s decision violates a specific Board policy,​ ​The Complainant may appeal the decision of the Superintendent to the Board of​ ​Education. Such appeal shall be directed to the Secretary of the Board and the​ ​Superintendent within ten (10) working days after receipt of the Superintendent’s​ ​decision. The appeal shall be in writing and include at least all prior decisions, a​ ​statement of the complaint, reasons for the appeal, and the action desired. The Board​ ​shall not consider or act on complaints that have not been considered at the​ ​appropriate administrative level.​ ​The Board shall have the discretion to accept or reject the matter for review. If it rejects​ ​the matter, the Superintendent's decision shall be final. If it accepts the matter, the​ ​Board shall schedule a meeting at which it will consider the appeal. At such meeting, the​ ​Board may hear argument from the parties, review the prior decisions and evidence, and​ ​make such inquiry as it deems necessary. The Board shall render a written decision​

​within ten working days after this meeting unless additional time is needed. The Board's​ ​decision shall be final.​¶​